
P
The app is simply unreliable. During an overnight cook, connectivity was lost. I get server issue pop ups when trying to reconnect. After an hour now, and 1:51 AM, I am still not able to connect, and the only way to monitor the grill and meat is to stay up and physically go outside now. Terrible...and this has been an ongoing issue for years. I'm in the market for a new/larger grill. It's time for something different.
4 people found this review helpful

miguel elizondo jr
I just opened the app, after having used it for the last year, and it required an update. The update has created an app that is now extremely slow to respond and the connectivity is now hit or miss. Before, I primarily used the wifi, as it was a better connection than the BT, but now neither gives me consistent connection. The smoker is about 20 feet to wifi main setup.I switched mid-smoke to a different wireless wifi probe system and that is solid. Too bad. It was nice to have an all-in-one.
1 person found this review helpful
Thank you for sharing your feedback. We understand the frustration with changes to app performance and having trouble maintaining a consistent connection. Please ensure your grill is connected to a dedicated 2.4 GHz network. If any assistance is still needed, please contact Pit Boss Care at 480.923.9630 so we can get you up and running properly.

Laura S
Garbage. Absolutely garbage. It will not connect in any way I'm trying this again after 5 years ago when I gave it one star last time. Looks like they deleted my review but hey I'm going to go ahead and put it again after trying to reconnect it's taken over 10 minutes to try to get it to connect and it's still just saying loading. What is the point of making one of your selling points that it's Bluetooth enabled and can connect to an app when the app is absolute cr*p
4 people found this review helpful
Thank you for sharing your feedback. We understand the frustration with having trouble connecting your grill to the app. Please ensure your grill is connected to a dedicated 2.4 GHz network. If any assistance is still needed, please contact Pit Boss Care at 480.923.9630 so we can get you up and running properly.